FAQ

Product Questions

1. What types of hair does VIRTUE cater to?

Our products are scientifically formulated for all hair types, including curly (Bouclés), coily (Crépus), wavy (Ondulés), and frizzy (Frisés) hair. We offer targeted solutions for cleansing, conditioning, correcting, and creating your ideal hair look.

2. Are VIRTUE products suitable for sensitive skin or fragrance-free needs?

Yes! We have a dedicated “Fragrance Free” line and products like body care items that are gentle on sensitive skin. Our formulas are designed with scientific precision to ensure safety and effectiveness for all users.

3. Do you offer products for hair growth and color protection?

Absolutely. Our menu includes “Growth” treatments and “Protéger la couleur” options to support healthy hair growth and maintain vibrant color. Explore our hair treatments and kits for comprehensive routines.

4. Can I find dry shampoo or refresh products for quick fixes?

Yes, we have “Dry shampoo” and “Refresh” items in our lineup, perfect for on-the-go care and reviving your style between washes.

Shipping and Delivery

1. How long does it take to process and ship my order?

All orders are processed within 1-2 business days from our Pasadena facility. After that, shipping times vary: Standard Shipping delivers within 10-15 days via DHL Express or FedEx, while Free Shipping (for orders over $50) takes 15-25 days via EMS.

2. What are the shipping options and costs?

We offer two main options: Standard Shipping for $12.95, ideal for prompt delivery, and Free Shipping on orders over $50, perfect for stocking up. We use reliable carriers like DHL, FedEx, and EMS to ensure your products arrive in perfect condition.

3. Do you ship worldwide?

We ship globally to most countries, but currently, we cannot deliver to some Asian regions and remote locations. Our shipping partners are chosen for their reliability, so you can trust your VIRTUE products will reach you safely.

4. How can I track my order?

Once your order ships, you’ll receive a tracking number via email. Use it to monitor your delivery through our premium carriers (DHL, FedEx, or EMS).

Payment and Orders

1. What payment methods do you accept?

We accept all major payment methods for your convenience, including Visa, MasterCard, JCB, and PayPal. This ensures a secure and seamless checkout experience.

2. How can I modify or cancel my order?

If you need to make changes, contact us immediately at [email protected]. Note that orders are processed quickly, so modifications may not be possible once processing begins.

3. Is there a way to save on shipping?

Yes! Combine orders with friends or family to reach the $50 threshold for free shipping. It’s a great way to explore our full range, from cleanse and condition to create and correct collections.

Returns and Refunds

1. What is your return policy?

We stand by our science-backed formulas with a 15-day return policy from the date you receive your order. If you’re not satisfied, you can return products for a refund or exchange.

2. How do I initiate a return?

Email us at [email protected] with your order details and reason for return. We’ll guide you through the process and ensure a smooth experience.

3. Are there any conditions for returns?

Products must be in original condition and packaging. Due to hygiene reasons, certain items like opened hair treatments may not be eligible. Refer to our full policy for details.

Account and General Inquiries

1. How do I create an account on your website?

Currently, you can place orders without an account. For future updates, we recommend signing up for our newsletter or contacting us for account-related features.

2. What if I have issues with my payment?

If you encounter payment problems, ensure your card or PayPal account is valid. For assistance, reach out to our customer care team, and we’ll help resolve it promptly.

3. Where is VIRTUE Shop located?

Our facility is at 210 Long Hill Court, Pasadena, US 21122. This is where all orders are processed with meticulous care.