Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Delivery Times
Standard Shipping – $12.95
• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after dispatch
• Includes tracking and insurance
• Recommended for time-sensitive orders
Free Shipping
• Available for orders over $50
• Carrier: EMS
• Delivery Time: 15-25 business days after dispatch
• Includes basic tracking
International Shipping Note: We ship globally except to Asia and certain remote regions. Delivery times may vary based on customs processing in your country.
Returns & Exchanges Policy
At VIRTUE Shop, we approach your satisfaction with the same scientific precision we apply to our hair care formulations. We understand that finding the perfect products for your specific hair type—whether you have Bouclés, Crépus, Ondulés, or Frisés hair—is essential to your hair care journey.
Key Policy Highlights
- Return Window: 15 days from delivery date
- Condition: Products must be unused and in original packaging
- Return Shipping: Customer responsibility (except for defective items)
- Refund Processing: 5-7 business days after we receive your return
Our Return & Exchange Process
Step 1: Initiate Your Return Request
Within 15 days of receiving your order, contact our customer care team at [email protected] with the following information:
- Your order number
- Product(s) you wish to return or exchange
- Reason for return
- Whether you prefer a refund or exchange
- Your hair type to help us serve you better
Step 2: Wait for Authorization
Our team will review your request and email you a Return Authorization Number within 24-48 hours. Please do not ship items back without this authorization.
Step 3: Package Your Items
Securely package the unused products in their original packaging, including all components for Kits & Sets. Include a copy of your order confirmation or the return form we provide.
Step 4: Ship Your Return
Ship your package to our fulfillment center at:
VIRTUE Shop Returns
210 Long Hill Court
Pasadena, US 21122
We recommend using a trackable shipping service and retaining your proof of postage.
Non-Returnable Items
To ensure the safety and hygiene of all our customers, the following product categories cannot be returned or exchanged:
- Opened Bodycare products – For health and safety reasons
- Used Hair treatments – Once opened, we cannot resell these specialized formulations
- Fragrance Free products that have been unsealed
- Dry shampoo cans that have been activated
- Any product not in its original condition or missing protective seals
Refunds & Processing Time
Once we receive and inspect your returned items:
- Refund Processing: 5-7 business days
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable
- Exchange Processing: We’ll ship your replacement product within 1-2 business days after receiving your return
Please note that your bank or payment processor may require additional time to post the refund to your account.
International Returns
As we serve customers globally (excluding Asia and certain remote regions), international returns follow the same policy. Customers are responsible for return shipping costs and any customs fees associated with the return.
Need Assistance?
Our customer care team is here to help with any questions about returns, exchanges, or finding the perfect products for your hair type.
Email: [email protected]
Address: 210 Long Hill Court, Pasadena, US 21122
Response Time: Typically within 24 hours
Thank you for choosing VIRTUE Shop. We’re committed to ensuring your complete satisfaction with both our products and your shopping experience.