Term and Conditions

Welcome to VIRTUE Shop. By accessing our website at newhaircareproduct.com and making a purchase, you agree to the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By accessing and using the VIRTUE Shop website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use our website.

2. User Obligations and Responsibilities

Account Information

• Provide accurate, current, and complete information during registration and checkout
• Maintain and promptly update your account information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account

Prohibited Activities

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to any part of the website
• Interfere with the proper functioning of the website
• Submit false or misleading information
• Use the website to harass, abuse, or harm others

3. Products and Services Description

Hair Care Solutions

VIRTUE Shop offers scientifically formulated hair care products designed for specific hair types including:

• Bouclés, Crépus, Ondulés, Frisés: Specialized formulations for different curl patterns
• Cleanse & Condition: Comprehensive hair washing and conditioning systems
• Hair Treatments: Targeted solutions for growth, correction, and protection
• Dry Shampoo & Refresh: Maintenance products for between washes
• Fragrance Free: Options for sensitive individuals
• Kits & Sets: Curated combinations for complete hair care routines

Product Information

• We strive to display product colors and images as accurately as possible
• Product performance may vary based on individual hair type and condition
• All product descriptions are provided for informational purposes only

4. Order and Payment Terms

Order Processing

• All orders are processed within 1-2 business days after payment confirmation
• You will receive shipping confirmation with tracking information once dispatched
• We reserve the right to refuse or cancel any order for any reason

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Shipping Information

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after dispatch)
• Service Areas: We ship globally except to Asia and certain remote regions

International Orders

• Customers are responsible for any customs duties, taxes, or import fees
• Delivery times may vary based on customs processing in your country
• All international shipments include basic tracking

5. Returns and Exchanges Policy

Return Window and Conditions

• Return Period: 15 days from delivery date
• Condition: Products must be unused and in original packaging
• Return Shipping: Customer responsibility (except for defective items)
• Refund Processing: 5-7 business days after we receive your return

Non-Returnable Items

• Opened Bodycare products (health and safety reasons)
• Used Hair treatments (cannot resell specialized formulations)
• Fragrance Free products that have been unsealed
• Dry shampoo cans that have been activated
• Any product not in its original condition or missing protective seals

Return Process

1. Contact customer care at [email protected] within 15 days of delivery
2. Wait for Return Authorization Number (24-48 hours)
3. Package items securely in original packaging
4. Ship to: VIRTUE Shop Returns, 210 Long Hill Court, Pasadena, US 21122

6. Intellectual Property

Ownership

• All content on this website, including text, graphics, logos, and images, is the property of VIRTUE Shop
• Our hair care formulations and scientific approaches are proprietary
• The VIRTUE Shop name and logo are trademarks of our company

Usage Restrictions

• You may not reproduce, distribute, or create derivative works from our content
• Commercial use of our intellectual property is strictly prohibited
• You may not use our trademarks without express written permission

7. Limitation of Liability

General Limitations

• VIRTUE Shop shall not be liable for any indirect, incidental, or consequential damages
• Our total liability for any claim shall not exceed the purchase price of the products
• We are not responsible for delays beyond our reasonable control

Product Usage

• Follow all product instructions and warnings carefully
• Discontinue use if irritation occurs and consult a healthcare professional
• Results may vary based on individual hair type, condition, and usage

Website Usage

• We do not guarantee that the website will be error-free or uninterrupted
• We are not responsible for any damages resulting from website use
• Technical issues may occasionally affect order processing

8. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and safeguard your personal information. By using our website, you consent to our data practices as described in our Privacy Policy.

9. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States. Any disputes shall be resolved in the courts located in Pasadena, US. We encourage you to contact us directly to resolve any issues before pursuing formal proceedings.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes constitutes acceptance of the modified terms.

11. Contact Information

Thank you for choosing VIRTUE Shop. We’re committed to ensuring your complete satisfaction with both our scientifically formulated products and your shopping experience.